I receive a mail from Smart Broadband informing me about improvements in my monthly statement of account.
The new bill will now have a separate entry for the 12% Value Added Tax that shows a more detailed computation of how much of payment is remitted as tax and the inclusion of Official Receipt of the payment covering the previous months bill.
This are bold moves by Smart Communications in giving consumers the best and the most transparent service and I uphold them for that. The bill will now be more specific and concise thus eliminating errors of mis-billing or mis-payment.
The only area that they need to improve now is the bill's delivery time. My bill was due November 15, 2008, yet my bill statement arrive on the 16th. Do the word prompt exist in their system? They should have delivered the bill a week before its due date. I know Smart Broadband can do something about this. Make it happen!
Nov 23, 2008
Smart Love!
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